Can I split a request to work on a new issue filed by a customer?

Can I split a request to work on a new issue filed by a customer?

Yes, you can split a customer's reply as a new request. Say, you respond to a customer's request and resolved his issue1. He then thanks you and emails you about another issue2. In this case, you can split this issue2 as a new request and assign it to a support rep to work on it. To split the request, follow the steps given below:

  1. Click Requests Module.

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