How do I restrict Delete Permission for Support Agents?
You can restrict Delete Permission by setting the Profiles under Setup > Admin Settings > Profiles.
You can either edit the default Standard Profile or add a new Profile and un-check Delete options for the modules and save the Profile.
Now, associate this Profile to Support Agent. Goto Setup > Admin Setup > Support reps >Edit and associate Profile.
For detailed help click here.
Related Articles
Can I restrict an agent from deleting Requests?
Yes, you can restrict certain agents from deleting the requests by setting up permissions in the respective agents profiles. Please goto Setup >> Admin Settings >> Profiles. In the Profile setting page, edit the profile and uncheck the Delete ...
How can I restrict Support Agents to view only their request?
You can restrict Support Agents to view only their records/requests. To restrict requests & records, you have to first setup your organization Role Hierarchy. For example, Team leaders can access all the Support Agents records where as Support Agents ...
How can I restrict customize permission for Support Agent?
You can restrict this at Profiles. Goto Setup >Admin Settings >Profiles Edit the standard profile or create a new profile and un-check the option Customize Zoho Support under Admin Options. Associate this Profile to the Support Agent (Setup >Admin ...
Agents Only Article
When you create an article, you can choose to display it only to other agents on your help desk using the Agents only option. These articles will be marked 'Private' and visible only to your agents. To mark an article as private Navigate to the ...
How can I delete a Support Rep in Zoho Support?
In Zoho Support you cannot delete a Support Rep from the system. However you can Deactivate a Support Rep. Follow the steps mentioned below to Deactivate a Support. Log into the Zoho Support with System Administrator's permission. Click Setup > Admin ...