What is the EMAIL ID in Mail Server Settings

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• Can I specify multiple support email address for a single department?

  Yes, you can configure multiple Email Address to the same Department. While adding Mail Account under Mail Server Settings, associate the Department name. For example, you can associate xyz@zohocorp.com & abc@zohocorp.com to a single Department, so ...

• Where can I specify the support email address for a particular department?

  To configure Support Email Address to a Department, you have to setup Mail Server for that Department. As soon as Department is created (Goto Setup > Admin Settings > Mail Server Settings >Create Mail Account) associate the Department to setup Email ...

• Can I insert image in Email Template?

  Yes, you can insert images in E-mail template. Select insert image icon while creating Email template. Refer email template.

• What does the Display Name mean in Mail Server Settings?

  Display Name is the name which is displayed in-front of your From ID. For example the FROM ID is like "Zoho Support <support@zohosupport.com>" if you set "Zoho Support" as your display name.

• Can I change a Support Reps e-mail address?

  Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...